Terms and Conditions

PICTURELUXE complies with Australian Consumer Law (ACL), which is administered and enforced by the Australian Commission and Consumer Commission (ACCC) & Victorian consumer protection agencies with the involvement of Australian Securities and Investments Commission (ASIC) where relevant.

A $200 deposit is required for all bookings in order to secure the service date. The remaining service agreement balance is payable no later than 30 days prior to the service date.

Cash payments can be accepted with a 50% deposit paid via bank transfer to secure the service date.

All deposits are non-refundable unless in the event that PICTURELUXE is notified of a date change request no later than 60 days prior to the initial service date, in which case the deposit in question will be fully transferable to the new date or awarded a refund.

Should PICTURELUXE be at fault in being unable to fulfil his obligations in part or in their entirety, a refund proportional to the extent of the service completed will be awarded. 

Notable points include the following:

  • PICTURELUXE is to be operational for a minimum of 85% of the service agreement this allows for maintenance, material changes as well as any potential technical difficulties and staff intermission. Any additional ‘down time’ will be compensated proportionally of the full service fee direct to the client.

  • In the case of any unanticipated changes to the service, the client will be notified immediately to determine a reasonable response and/or compensation should it be required.

  • Additional hour of service can only be added once to your selected package, if you wish to extend service time by two of more hours you will be required to pay the difference between packages.

Travel and Parking

PictureLuxe offers a free of charge service area from Melbourne CBD including surrounding suburbs within a 30km radius. Any additional travel may incur a fee which will be listed on your invoice.

A $30 parking fee may be charged in the event that there is no onsite parking, or free parking in close proximity to your event location.


ABN 81741862848

Melbourne VIC, Australia

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